Shipping policy
SHIPPING POLICY — DAWTOX
Last updated: March 2026
ORDER PROCESSING
All orders are processed within 24 to 48 business hours after payment confirmation (excluding weekends and public holidays). You will receive a confirmation email with your tracking number as soon as your order has been shipped.
ESTIMATED DELIVERY TIMES
The timeframes below are estimates and begin from the date of shipment. They may vary depending on destination, carrier, and exceptional circumstances (public holidays, weather conditions, logistical disruptions).
Metropolitan France: 5 to 10 business days French Overseas Territories (DOM-TOM): 10 to 20 business days Europe (EU): 7 to 15 business days International (non-EU): 10 to 25 business days
Our primary carrier is Colissimo (La Poste). Depending on the destination, an alternative carrier may be used to ensure the best possible delivery time.
SHIPPING COSTS
Free shipping on all orders of €30.00 or more. For orders under €30.00, a flat shipping fee of €7.99 applies.
These conditions apply to all destinations.
ORDER TRACKING
A tracking number is sent to you by email as soon as your order is shipped. You can track your package directly on the Colissimo website (www.laposte.fr/outils/suivre-vos-envois) or via the link provided in your shipping confirmation email.
If your tracking number shows no updates 5 business days after receiving the shipping confirmation email, please contact us at contact@dawtox.com and we will investigate with the carrier.
DELIVERY DELAYS
In the event of a significant delay (beyond the estimated timeframes listed above), please contact us directly at contact@dawtox.com. Our customer service team is available 7 days a week, from 6:00 AM to 12:00 AM (midnight), and is committed to providing you with a solution as quickly as possible.
Exceptional delays may occur due to logistical disruptions related to the current international geopolitical situation. In such cases, our team will keep you informed of your order's progress.
PACKAGE NOT RECEIVED
If your package is marked as delivered but you have not received it, please check with your neighbors, building manager, or local post office. If the package remains missing, contact us within 48 hours at contact@dawtox.com and we will open an investigation with the carrier.
If your package is confirmed lost by the carrier, we will either reship your order at no cost or issue a full refund, based on your preference.
DELIVERY ADDRESS
Please ensure that the delivery address provided at checkout is complete and accurate (street number, postal code, buzzer code, floor, etc.). Dawtox cannot be held responsible for delays or losses resulting from an incorrect or incomplete address.
Any address change must be communicated by email to contact@dawtox.com within 12 hours of placing your order. Beyond this timeframe, we cannot guarantee the change will be applied.
CONTACT US
For any questions regarding your delivery: Email: contact@dawtox.com Availability: 7 days a week, 6:00 AM to 12:00 AM (midnight) Average response time: under 4 hours